HOW TO PREPARE FOR YOUR APPOINTMENT

MAKEUP APPLICATION

To ensure optimal results, we kindly request that you arrive at your appointment with a fresh face, free from makeup. We recommend that you cleanse your skin prior to your appointment and apply a light moisturizer as needed

HAIR STYLING

We would like to inform you that all heat styling appointments, such as waves/curls and up-dos, do not include a wash and blow-dry service.

We kindly request that you wash your hair, preferably with a double shampoo, on the evening before your appointment. Please focus on conditioning the ends only. It is important that you blow-dry your hair until it is completely dry, and avoid using any straighteners or additional heat tools on your hair

Lashes & Brows

Prior to your lash appointment, we recommend the following:

Avoid caffeine and waterproof eye makeup on the day of the appointment.
Feel free to bring headphones if you wish to listen to music or a podcast during the session.

For Brow Services:

Refrain from using retinol for at least one week before your appointment.
Avoid the use of AHA or salicylic acid around the brow area for 3 days prior to your appointment.

Please note that if you have any waxing appointments, you cannot be using Accutane

Getting to the Studio

Shop 3, 880 Canning Highway Applecross.

Enter from Sleat Road, then turn left into Hungry Jacks/Chicken treat drive through.

Parking

We are pleased to offer complimentary parking for our valued clients at the rear of our building. Please note that designated bays marked as 'reserved' are exclusively reserved for Muse Clients.

As we cater to a large number of clients on a daily basis, our property offers ample on-site parking. In the unlikely event that our rear car park is full, there are additional parking options available in the nearby Applecross precinct.

Running Late

To ensure that your appointment runs smoothly, we kindly request that you arrive at least 10 minutes prior to your scheduled appointment to allow sufficient time for parking/traffic. In the event that you anticipate running late, we request that you contact us with ample notice to advise us of your expected arrival time.

Please note that failure to arrive on time for your scheduled appointment may result in cancellation of the appointment and may incur a cancellation fee, which will be enforced at the sole discretion of Muse Studio

TERMS AND CONDITIONS

Booking Appointments

Please be courteous when making a booking as last-minute cancellations or no-shows can be detrimental for our business by not allowing sufficient time to fill the appointment & causing other clients to miss out on their preferable times such as evenings & weekends.

Please note there is a15% Surcharge on Sundays and Public Holidays

Deposits

In order to secure makeup and hair styling appointments, a deposit is mandatory. Without a deposit, appointments cannot be held or reserved. Moreover, we would like to inform new clients who book appointments for a duration exceeding 1 hour that individual vendors may require them to pay a deposit.

Cancellation Policy

To safeguard the interests of our small business and our esteemed team, we have implemented a cancellation policy that applies to all late cancellations and no-shows.

Bookings cancelled with less than 48 hours' notice will forfeit their deposit.

Cancellations with less than 24 hours' notice will incur a cancellation fee of 100% of the total appointment invoice

Deposits are non-refundable. If you need to cancel or change your booking, your deposit will be kept as a credit for future bookings or roll over to rescheduled bookings as long as cancellation terms are met.

We do not condone no-shows and full payment of the expected service fee must be made before any rebooking. In the event of an emergency, Muse Studio may waive the cancellation fee at its sole discretion.

We appreciate your understanding, loyalty, and support that enable us to extend our services to our passionate team of makeup artists, hair stylists, and lash technicians.

Personal Belongings

We will not take any responsibility for the loss of any personal belongings left on the premises. We suggest keeping all items together during your appointment.